Five years, five roles.

Architecting and managing multi-cloud infrastructure (AWS, Azure) for 130+ government, enterprise, and NGO clients. Leading internal tooling development and the adoption of AI-driven operations.

• → Designed and deployed CloudIA, an AI-powered DevOps assistant (Bedrock AgentCore) that reduces incident diagnosis from 6 days to minutes across 130+ client accounts.
• → Built Homer CLI (Python) to abstract Terraform and Packer workflows, saving the team ~5 hours/week company-wide.
• → Developed 15+ reusable Terraform modules standardizing deployments and ensuring ENS compliance across all environments.
• → Orchestrating advanced GitHub Actions pipelines with automated testing, security scans and seamless rollouts.
• → Designing end-to-end monitoring with Centreon, Grafana, and CloudWatch for real-time visibility.

Managed infrastructure and cloud environments for ~30 municipal and corporate clients, handling an average of 20 incidents per day across hybrid environments.

• → Resolved ~400 incidents per month across cloud (AWS, Azure) and on-premise environments, maintaining strict SLA compliance.
• → Administered cloud infrastructures, troubleshooting issues spanning compute, networking, storage, and identity services.
• → Coordinated cross-team efforts to implement infrastructure improvements for critical municipal services.

Ensured the reliability and performance of network infrastructure at a national scale, resolving complex incidents and implementing continuous improvements.

• → Managed and maintained network infrastructure for municipal and corporate clients nationwide.
• → Collaborated with cross-functional teams to design and deploy network improvements (VLANs, VPNs, firewalls).
• → Developed diagnostic scripts (Bash) to streamline recurring troubleshooting tasks and reduce manual investigation time.

Deployed network infrastructure for residential and commercial clients at a regional ISP, delivering end-to-end connectivity solutions.

• → Deployed and configured network infrastructure for ~100 client sites over 6 months.
• → Designed network topologies for new deployments based on site requirements and coverage needs.
• → Provided L2/L3 technical support for connectivity and performance issues.

Managed network infrastructure and systems for the regional parliament, supporting secure communications for all users and departments.

• → Configured and maintained managed switches and VLANs, ensuring proper traffic segmentation.
• → Developed automation scripts (Python) for Cisco router configuration, Fortinet firewall management, and VMware.
• → Administered Cisco ASA firewalls and Fortinet appliances in line with government standards.